Frequently Asked Questions
Q: Do you include appraisals with purchase?
A: Every purchase includes an appraisal from a well known independent company, which is for insurance purposes and authentication.
Q: Does eDiamonds & Designs offer insurance?
A: We don't offer insurance but we offer advice on how to go about it, what questions to ask with pricing and checking, and the best options for you. We of course provide a complimentary appraisal with every purchase which you will need in order to get insurance.
Q: What form of payments do you accept?
A: We accept MC, Visa, Discover, PayPal, personal checks, and bank wires.
Q: What do I get with my purchase?
A: We provide you with a beautiful gift box, a small pouch for pocket carrying, an appraisal from an independent appraisal company (not in house), the original certificate if your diamond or gem stone came with it, and free complimentary overnight shipping when it's ready.
Q: How do I best care and maintain my new jewelry purchase?
A: We offer free service to our clients for the first year of cleaning and professional polishing. After that, we recommend a home cleaner for more frequent and very safe cleaning ( we can provide you with a link if you are in need of one). Any time you come see us we check that all the diamonds are safe and your jewelry is intact.
Q: Why do some rings I see in stores have small holes?
A: That's porosity in the metal. It's air bubbles. Often they show up after a
polish or after time. It's natural and fixable although the real question here is HOW it's being fixed. In some cases the porosity is so bad that the right thing to do is to make a new piece, but that's costly and most places don't.
Q: Do you buy old jewelry and gold if I have jewelry sitting around from my grandmother?
A: Yes we do. You can set up an appointment and bring in your jewelry to get it priced and leave our office with a check.
Q: What's the difference between eDiamonds & Designs and other jewelers or jewelry stores?
A: We offer a very relaxed environment to view diamonds and give you all the time you need to ask questions, understand what it is exactly that you're buying, We don't just explain the differences in all the diamonds we actually SHOW you the difference. It's one thing to read or be told and it's another to see and understand for yourself. Our approach to our customers is friendly and welcoming. We don't believe in pressuring anybody into a decision before you are 100% sure, and when you know, you know!
Q: What's the difference between the jewelry that eDiamonds and Designs create to other jewelry stores?
A:We create handmade jewelry. It's not from castings (cookie cutter style),
the finish of every piece we make is a refined piece that shows the true
beauty of the stones. We are meticulous about a perfect finish. There are
no scratches on the polished finish. We use the top jewelers in NYC. We
don't mass produce. We treat every piece we make no matter what the
budget is as a million dollar piece because for the client who ordered it, this is THEIR million dollar piece.